FAQ: Tickets, Purchases & Funds

Tickets & Purchases

Frequently Asked Questions on lost tickets, failed ticket purchase errors and ticket fund payouts.

Lost Your Ticket?

If you can not locate your ticket confirmation in your inbox and have checked your spam/junk mail or you would like to print your ticket, please use the button below.

Why did my card payment fail ?

Level Tickets uses the secure merchant processing company Stripe.com to process payments.​ We suggest that customers reach out to their card-issuing bank for more information regarding failed transactions.

The most common cause of failed payments are connected to card safety features such as, required verification or entering the incorrect post/zip code associated with the card, ​which can result in a failed payment.

How are tickets funds released?

A couple of days before your event closes, bank details will be requested for ticket funds to be transferred.

Our average ticket funds transfer is 3 to 5 working days after the event, with special next payouts on sold out events*

*ask for details